Our aims and objectives are:

AIMS:

  • To provide high quality level of care for all consumers based on “Person Centred Planning”, compassion, dignity and trust.
  • To exceed any minimum standards and achieve high levels of consumer satisfaction and care.
  • To provide excellent and ethical management practices in our services, thus building open, respectful, trustworthy and honest relationships with our service users and purchaser, associates and professionals within the field.
  • To offer all staff high quality training on an on-going basis to ensure occupational and personal development thus achieving staff satisfaction, retention and growth in their capacity to provide quality care. We want our staff to enjoy and share in the beliefs and success of the company.
  • To grow our business on sound financial footings and expand as demand increases.
     

OBJECTIVES:

Guided by these values and identified aims, we look to achieve the following objectives:

  • To meet the assessed needs of each user, based on systematic and ongoing person centred planning of care for each user, made in conjunction with the service user, the service purchaser, their families (where applicable), care managers and other health care professionals.
  • To promote the independence and quality of life to service users through the provision of a professional, reliable and consistent care service.
  • To ensure that the service is delivered flexibly and in a non?discriminatory fashion.
  • Respecting each individual’s right to independence, privacy, dignity, fulfilment, and their right to make informed choices based on risk assessments.
  • To ensure that individuals’ needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
  • To ensure that the care service, in whole, is delivered in accordance with agreed purchasing contracts or individual “Person Centred” care agreements.
  • To manage and implement a formal programme of staff planning, selection, recruitment, training, retention and personal development to enable the care needs of individuals to be met and in line with industry “Best Practice”, issued guidance and At Home – Specialists in Cares’ business philosophy.
  • To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for users of our services.
  • To match the nominated care / support worker as closely as possible with the service user and to respect the need to change the care / support worker in the event of subsequent incompatibility.
  • To undertake a risk assessment of environmental and ergonomic health & safety hazards within the home of each new service user, and to ensure that areas of concern are duly reported to the purchaser/ user. Such risk assessments will take into account the right of the user to take risks.
  • To ensure that all service users receive written information on the organisation’s policy and procedure for handling complaints, comments and compliments, and how to use them.
  • To expand our company in a manner that reflects local service users’ needs and is financially responsible.
     

"Would like to give a big thank you, to Andrea and her team who cared for my dear friend, Derek Gee, you gave it your all, and the staff were wonderful, even through the tricky times, you were always at the end of the phone, and were very caring and helpful, highly recommended, and thanks again,,, Lorraine xxx"

Lorraine Herd