Purpose of this document
This is a working document which summarises information about At Home – Specialists in Care Ltd in order to ensure that prospective service users, service purchasers, their friends and family and partner agencies can and are fully informed about the range of services, facilities and care provision available and the manner in which they are delivered.
The company has been established and developed based on the Directors’ experiences within the healthcare sector, both as service providers and as service purchasers and is therefore established with an ‘eyes open’ approach to the complexities facing service users, purchasers, their family and friends and other service providers and healthcare professionals. The company’s services are developed to overcome these complexities and to focus on the provision of a high quality and professional service with the needs of individual service users at the heart of everything that we do.
The At Home – Specialists in Care Ltd Directors and care team are motivated and committed to providing a level of service and support that far exceeds expectations. Our services are truly service user focused and centred on and tailored to the needs of each individual. This commitment to users is mirrored by our belief that any business or professional partners that we work with to provide services to users also deserve us, as a care provider and partner, to be dependable, reliable and communicative in order to deliver a joint approach to the individual’s needs.
At Home – Specialists in Care Ltd is a private limited company, registered in England (company registration number 09204812) with its company registered office C/O Harrowells LLP, Moorgate House, Clifton Moorgate, York, YO30 4WY.
We offer high quality, dependable and trustworthy “Person Centred” care to individuals aged 18 and above with the objective of enabling them to remain living comfortably in their own homes for as long as possible and practicable.
We provide these services to a wide range of service users including those with dementia; physical disabilities; sensory impairment; HIV/Aids; and those who are ill, recovering from illness or who are terminally ill.
Our flexible packages and care provision, whether for an occasional visit or more frequently, will be provided in a consistent and appropriate manner by staff who are compassionate, consumer focused and skilled, resulting in a rewarding experience for our users, purchasers and partners.
The company is registered with all relevant and statutory bodies including, but not limited to, the Care Quality Commission, the UK Home Care Association Ltd and the Information Commissioners Office.
At Home – Specialists in Care Ltd
26 George Street
Tel: 07909256799/ 01759 303805
VAT Number: TBC
Company Registration Number: 09204812
Date of Incorporation: 5th September 2014
Company Registered Office: C/O Harrowells LLP, Moorgate House, Clifton Moorgate, York, YO30 4WY
The company was established and is wholly owned by Barbara Elizabeth Gericke (Liz). Liz established the company having identified a lack of depth and quality in the provision of domiciliary care in her local area, Pocklington and the East Riding of Yorkshire. The company has been established to service a community need and this need and the provision of a high quality of service is Liz’s priority for the business.
Liz maintains a “hands on” approach to the management of the business and can be contacted directly using the details below:
Address for Service:
26 George Street
NOMINATED INDIVIDUAL AND REGISTERED MANAGER
The person registered with the Care Quality Commission as the Registered Manager is: Mrs Andrea Lesley Brooksby.
Andrea has completed an apprenticeship in Management - level 3 and is currently undertaking Management- level 5. She has over 15 years’ experience in residential and domiciliary care in a range of caring and managerial positions and is deeply passionate about providing the highest quality of service possible. She can be contacted directly using the details below:
Mrs A L Brooksby
At Home- Specialists in Care Ltd
2 Railway Street
26 George Street
At Home – Specialists in Care Ltd exists for the sole purpose of providing support to individuals living in their own home; assisting them to have an improved quality of life; and assisting in the maintenance of their independence and personal choice.
Our aim is to ensure that every day our service users’ quality of life is enhanced. We aim to achieve this by providing the best “person centred” care to every individual, every day.
We are a team who are consumer focused, dedicated to the provision of excellence, are compassionate, have integrity, are honest, have a philosophy of lifelong learning and are truly integrated into the communities in which we operate. Quality of care and the needs of our users will always be considered before profits or commercial gain.
Our principal value is:
Our further values are:
Guided by these values and identified aims, we look to achieve the following objectives:
SUMMARY OF SERVICES & CHARGES
At Home – Specialists in Care Ltd will support individuals in the community, offering and enabling them the opportunity to live as independently as possible. We will work with service users, helping them to remain independent within the home environment. We provide these services throughout the East Riding of Yorkshire and those areas in the North Riding of Yorkshire that are on the boundaries. It is our intention to expand this area as enquiries and consumer needs determine.
Services are offered irrespective of a service user’s race or ethnic origin, creed, colour, religion, political affiliation, marital status, parenthood, sexual gender, sexual orientation, disabilities or impairments.
The sole criterion for accepting a service user is our ability to provide for the assessed care needs.
Services we provide include:
Personal Care - We can provide assistance with personal care tasks such as:
Other services – We can provide assistance with the following:
Our services are available 24‐hours a day, 365‐days a year. Office hours are Monday to Friday, 9am to 5pm inclusive.
The Registered Manager is available during office hours and a duty manager is on call for staff and service users at all times outside of normal office hours.
At Home – Specialists in Care Ltd does not offer or provide nursing care. It employs staff who are trained to deliver healthcare tasks and will ensure that all support workers are skilled to the appropriate levels for any task assessed as needed in the consumers care plan. We will work with any user requiring nursing care in order to assist with the assessment of their needs and the identification of the most suitable options for them.
At Home – Specialists in Care Ltd fees and charges for home care services will vary according to where the service user lives and who is funding the care. There are three categories of service user fees:
These scheduled fees and charges change annually to reflect changes in the cost of service provision, and the contract rates fixed by commissioning authorities. A copy of the current scale of charges will be available upon request.
At Home – Specialists in Care Ltd is currently exempt from VAT but there is an intention that it will voluntarily register for VAT in due course.
We recognise that, for consumers, the most important people in our organisation are the care workers with whom they will have regular contact. Our staff will play a vital role in the service user’s welfare. To ensure that the service user’s needs are met effectively we will:
We take great care in recruiting, training and supervising our staff to ensure they possess a range of experience and qualifications in the care of all service user within our scope of care provision. The range of qualifications and training of the staff by At Home – Specialists in Care Ltd include:
MANAGEMENT AND ADMINISTRATION:
We know that the leadership of the agency is critical to all its operations. To provide a leadership of the quality required, we do the following:
Our management and supervisory team comprise of individuals with, or working towards, the following qualifications and standards:
At Home – Specialists in Care Ltd will develop and maintain a complete matrix of all qualifications, credentials and experience for each staff member. Regular supervision, career planning and Personal Development interviews will be conducted with each staff member six monthly or more often as required or identified. From these interviews future planning will be determined to ensure that all staff exceed the minimum training levels, can advance within the company structure and experience personal and performance fulfilment. This optimises staff satisfaction and retention thus ensuring quality and continuity of care for our service users.
SERVICES USERS RIGHTS:
It is At Home – Specialists in Care Ltd.’s belief and at the forefront of our philosophy that all consumers have the right, without limitation, to the following:
At Home – Specialists in Care Ltd team of staff, who are fully trained in Person Centred care, will ensure that all of these rights will be supported and given.
Our complaints processes are in line with all Best Practice models; with the emphasis on open and trusting relationships between all; we will ensure that any issues are dealt with promptly (if not anticipated in advance and adjustments are made before any issues arise). All complainants will be fully advised and supported to use this process should the need arise.
Equally, the same goes for compliments and comments. As these are a vital part of our growth through interpersonal feedback, assessment, workplace observations and service recognition processes.
It is only by being open to all comments that any service can adjust, adapt and address the constantly changing care needs of consumers and business development.